Clear the Calendar™ is designed for voluntary fundraising support. Because payments immediately affect fundraiser progress and may become eligible for payout, successfully processed transactions are generally final.
When a refund may be considered
A refund may be considered for a duplicate transaction, a clear processing error, an unauthorized transaction, or another circumstance Clear the Calendar determines warrants correction.
Change-of-mind requests
Refunds are generally not provided solely because a supporter changes their mind after completing a valid transaction.
How to request review
Contact support@clearthecalendar.com and provide the supporter name, email used at checkout, fundraiser or participant name, transaction amount, approximate transaction date, and the reason for the request.
Chargebacks and payment disputes
Supporters should contact Clear the Calendar before initiating a chargeback when possible. If a chargeback or dispute is filed, Clear the Calendar may provide transaction records to the payment processor and may withhold, reverse, offset, or recover affected amounts from fundraiser proceeds as permitted by applicable law and processor rules.
Processing and timing
Approved refunds are returned through the original payment method when possible. Bank and card-network processing times are outside Clear the Calendar's control and may vary.
Platform and processing charges
Whether platform or payment-processing charges are refundable may depend on the circumstances of the transaction and the payment processor's rules. Any approved refund amount will be communicated before processing when practical.
Contact
Refund and payment-dispute questions may be sent to support@clearthecalendar.com.